How To Make A Claim
insure2travel BaggageMAKING A CLAIM ON YOUR RETURN HOME
First, check Your Certificate and the appropriate Section of Your policy to make sure that what You are claiming for is covered.

Claims forms can be obtained from www.europ-assistance.co.uk/claimforms
or
Phone the Claims Helpline: 0870 737 5826 or 01444 442143

Please give Your name and Certificate number, and brief details of Your claim.

All claims must be submitted within 28 days of Your return on a policy claim form, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant Section of Your policy for specific conditions and details of the supporting evidence that We require. Please remember that it is always advisable to retain copies of all documents when submitting Your claim form.

In order to handle claims quickly, We may use appointed claims handling agents.

Below is a list of all available Helplines
The following number is available for deaf, hard of hearing and speech impaired customers who have access to a text telephone: 01444 450389

Travel Helpline 02920 668686
Medical Screening Helpline 0844 573 4171
Medical Emergency & Repatriation 0870 737 5823
01444 442140
Medical Emergency (Spain and the Balearic Islands) 01444 442077
Travel Insurance Claims and Cancellation 0870 837 5823
01444 442140
Medical Referral Abroad (Non-emergency) 0870 737 5825
01444 442142
USA / Canada Medical Referral 1-800 852 7747
+44 1444 410102
Legal Advice & Legal Expenses Claims 0870 737 5824
01444 442141
Curtailment & Trip Interruption 0870 737 5823
01444 442140
Additional Accommodation & Travelling Costs 0870 737 5823
01444 442140

When calling from outside the UK first dial the UK Code +44 and ignore the initial zero in the telephone numbers above.

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